TAA’s organizational change management approach provides a shared framework for structuring activities and responsibilities, a road map for laying out their proper sequence, and a set of guiding principles to govern the organizational transformation.
TAA’s change management communication component targets active engagement with those affected by the new processes or systems throughout the planning, development, and implementation phases. We provide strategic communication support, increasing the efficacy and ease of change as the organization adapts to a new process or system implementation.
TAA leverages several different business process improvement methodologies to redesign processes, such as Six Sigma, Business Process Re-engineering, and Appreciative Inquiry, to name a few. Whichever methodology we use, our overall goal is to optimize process performance while reducing cost or the use of human resources.
TAA employs several effective strategies when undertaking initiatives to improve business process:
- Prototyping and piloting programs. We are adept at leveraging easy-to-use technology (including ServiceNow) that takes only a few days or short weeks to develop and evaluate. These prototypes and pilots may give organizations the opportunity to see if a technology solution can benefit the process without a large time or financial investment.
- Developing a training strategy and plan. TAA helps clients determine training goals and users’ technical skills to minimize productivity loss during the transition to the new system and processes. We establish realistic timeframes so all end-users can be trained prior to — but also close to — deployment. We also use feedback from training sessions to improve the training content as well as its delivery.
- Allowing for continuous training. TAA understands that it is not sufficient to just have an initial training for the transition. It is imperative for success to continually train new and replacement staff. We work to embed the transformed environment into the everyday operation and culture of the organization.